Order fulfillment

Fulfillment is everything between an order being placed and the customer receiving it: picking, packing, handing it to delivery and confirming it arrived.

Fulfillment is separate from payment. A cash-on-delivery order is fulfilled — packed, shipped and delivered — before it is paid; a card order is paid before it is fulfilled.

Steps

  1. Pick the items from stock.
  2. Pack them with a packing slip.
  3. Hand the parcel to a courier, or prepare it for pickup.
  4. Send the customer the tracking details.
  5. Confirm delivery or pickup.

In Soooks

Orders are fulfilled by location, with tracking numbers and links, packing slips, and statuses for ready for pickup, out for delivery, delivered and picked up.

All terms →

Related

Glossary

Inventory

Inventory is the stock a store has to sell: how many of each variant are on hand, where they are, and how that changes as orders and deliveries come in.

Glossary

Shipping zone

A shipping zone is a group of places — countries or regions — that share the same delivery options and rates.

Glossary

Cash on delivery (COD)

Cash on delivery is a payment method where the customer pays in cash when the order arrives, usually to the courier, who then passes the money on to the store.

Feature

Shipping and delivery

Set shipping zones and rates, local delivery by postal code, in-store pickup and delivery estimates, then fulfil orders by location with tracking.