How payments work on Soooks: providers, fees and refunds
A plain-language tour of the payment system: connecting providers, how the platform fee works, and why refunds go provider-first.
The Soooks team · August 5, 2026 · 5 min read
Payments are where trust is won or lost, so the Soooks payment system is built on one principle: the admin never pretends. Statuses reflect what actually happened at your provider, and every fee is itemized.
Your provider, your payout
When you enable card and wallet payments you connect your own provider account. Customers pay on the provider's hosted, PCI-compliant page; the money settles into your account under your agreement with that provider. Soooks never holds your revenue.
Manual methods are not second-class
Cash on delivery and bank transfer are built into checkout. When the money reaches you, you mark the order paid — and the same accounting machinery runs: fee snapshot, order timeline, analytics.
The platform fee, in the open
Soooks charges a small percentage of each card or wallet order, and nothing on cash on delivery or bank transfer; the rate depends on your plan and is shown on the pricing page. It is computed when the order is paid, shown on the order itself, and billed to you separately. It is never deducted from your provider payout, and changing the rate never rewrites history — each order keeps the rate it was charged at.
Refunds go provider-first
When you refund a card order, Soooks asks your provider to execute the refund first. Only if the provider accepts does anything change in your books. Partial refunds are supported, and the platform fee is reversed proportionally.